BSD Policies - Effective January 1, 2023
Payment: All first-time orders will be shipped by credit card or money order. Payment by check is available for approved accounts on subsequent orders.
Payment Options: COD, Visa, Master card, AMEX, Discover
Freight: Flat Rate Shipping $21.95
Minimum Product Order amount to Ship: $85.00
Residential Delivery: Flat Rate Shipping $22.95
Alternative Packing: Add $5.00
COD Orders: Add $16.95
Combined Shipments (renters): Flat Rate Shipping $11.75 per invoice - 3 invoices maximum per shipment – A separate invoice will be generated for each renter, and all products will be sent in the same shipment (NOT separate boxes). Each renter MUST have a credit card associated with their account. NO COD’s. In the event the credit card is declined we will attempt to contact you. The remainder of the shipment will be sent, and the unpaid order will be sent by itself when the credit card issue is resolved, if it meets the minimum order requirements, at the full shipping charge.
Furniture and equipment freight charges are separate and do not apply to the above policy, other restrictions may apply. Orders called in after 1:00pm will be processed the next business day.
Refused Packages: For all COD shipments, please have payment available for UPS. An additional $21.95 freight charge will be applied when resending refused orders.
Order add-ons: Any add-ons may delay shipments. Due to the rising cost of shipping, your order may be delayed one business day to allow for repacking
and billing. If you absolutely need the product, it will be shipped in a separate box with an additional handling surcharge of $13.95. The add-on purchase must be paid for with a credit card.
Return Policy/Defective Merchandise: Any claims must be reported within 72 hrs. after receiving order.
Return Policy Rewards Orders: Any rewards orders placed, once shipped, are not returnable or exchangeable and have no cash or credit value. If an item is received and defective, manufacturer warranties apply and must be handled in accordance with that policy.
Electrical Appliances including Clippers, Irons and Dryers: These items are not returnable. Scissors, Hairbrushes, Clips and Combs are not returnable once opened or used. Defective Electrical appliances may be returned to the manufacturer in accordance with the manufacturer’s warranty,
instructions or for a $30.00 prepaid processing fee, BSD will send it back for you.
Merchandise other than defective merchandise can be returned to BSD within 30 days. Authorized returns will be credited to your account and may be used towards future purchases. Returns must be in original resalable packaging with price tags removed and free of markings. After return and BSD
inspection, the product may be subject to a restocking charge. No Cash Refunds – Account Credit Only.
Unopened Keratin Treatments may be returned for credit or exchange within 7 days of receipt, credit will be issued when received by BSD. If you have not been certified by the manufacturer, no credits or claims will be accepted. If you feel the product is defective, the bottle must contain at least 50% or more of the treatment. The treatment will be sent to the manufacturer to be tested for variations. A final credit or exchange may be withheld until the testing is completed. We will then replace the defective bottle with a new bottle of keratin, no substitutions.
Returned Checks: There is a $45.00 charge for each returned check. COD payment for orders delivered through UPS delivery that are returned for insufficient funds will be automatically attempted for payment a second time. There is a $45.00 fee for each time a check is returned. All legal means, including collection agencies that report to all major credit bureaus will be used to report bad debt. Payments must be made within 5 working days of notification to you.
**Policies are subject to change**
Download BSD Policy Here